Return & Exchange Policy

If you have any concerns regarding your order, please contact us within 30 days of receipt via email (daydayupdiy@outlook.com) or WhatsApp：+1 (607) 295-1826, and we will provide an appropriate resolution. Requests beyond this timeframe will not be accommodated.

Order Not Received

We typically process and ship orders within 48 hours, with an estimated delivery time of approximately 15 days. However, the actual delivery time may vary depending on your location and seasonal factors. If your order is delayed in transit, please contact our customer service team for further assistance.

Goods Exchange & Resolution

If you receive a defective or damaged item, please contact us, and we will offer an appropriate solution based on the situation.

Live Sale Items

For items purchased during live sales, please coordinate with the on-duty host before placing your order or contact customer service within 24 hours of purchase. Requests beyond this timeframe will not be accepted. Live sale items are generally non-refundable, except under special circumstances.

Shipping Delays

Delays in shipping or processing will not qualify your order for a refund. However, if your order experiences unexpected delays, please contact our customer service team for further assistance.

For any inquiries, please reach out to our support team.